Terms of service

Last Updated: July 2026

The legal but important page. These Terms & Conditions (‘Terms’) govern your use of the website operated by Karen Betts Beauty Limited (‘we’, ‘our’, ‘us’) and the purchase of products from our online store. By using our website or placing an order, you agree to these Terms.

WHO WE ARE

Business Name: Karen Betts Beauty Ltd
Registered Address: Barnsley Road, South Elmsall, WF9 2HR
Email: theteam@karenbetts.com
Company Number: 16328926
VAT Number: GB494525755

We are a business registered in England and Wales.

THE PRODUCTS

We make every effort to show our products accurately, including colours, descriptions and pricing. However:

Product colours may vary depending on your screen settings
Packaging may differ from the images shown

All products are subject to availability. We reserve the right to discontinue or modify products at any time without notice.

PRICING & PAYMENT

All prices are listed in GBP (£) and include VAT where applicable unless stated otherwise.

We reserve the right to change prices at any time. Price changes will not affect confirmed orders.

Payment must be received in full before goods are dispatched.

We accept payment via approved payment providers, including debit/credit cards and other methods displayed at checkout.

WHEN YOUR ORDER BECOMES AN ORDER

After placing an order, you’ll receive an order confirmation email. This email does not constitute acceptance of your order.

A contract between you and us is formed only when your order has been dispatched.

We reserve the right to refuse or cancel orders where:

Payment cannot be authorised
Fraud is suspected
Products are unavailable
Pricing errors occur

If your order is cancelled after payment, a full refund will be issued.

DELIVERY

We aim to dispatch orders within the estimated delivery times shown on our website, but delays may occasionally happen.

Delivery dates are estimates only and are not guaranteed. Risk in products passes to you upon delivery. Ownership of goods transfers only when full payment has been received. You are responsible for providing accurate delivery details.

RETURNS & CANCELLATIONS

Your right to change your mind

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

You then have a further 14 days to return the items. To do this, contact us at care@karenbetts.com

Refunds will be processed within 5 days of receiving returned goods or proof of return.

Return conditions

Your items must be returned:

Unused and unopened
In original packaging with any seals intact

We can’t accept returns on personalised items, or anything that’s been opened or used, unless it’s faulty.

Non-returnable items

Unless faulty, we can’t accept returns for:

Personalised/custom-made items
Gift cards
Digital downloads

FAULTY OR DAMAGED GOODS

Under the Consumer Rights Act 2015, you are entitled to products that are:

Of satisfactory quality
Fit for purpose
As described

If goods are faulty, damaged or incorrect, please contact us within a reasonable time with photographic evidence where possible.

We may offer:

Replacement
Repair
Refund

Your statutory rights are not affected.

PROMOTIONS & DISCOUNT CODES

Discount codes:

Cannot usually be combined
Have no cash value
May expire without notice
May exclude certain products

We reserve the right to withdraw promotions at any time.

INTELLECTUAL PROPERTY

All content on this website is owned by or licensed to us and protected by intellectual property laws, including:

Logos
Images
Product descriptions
Graphics
Website design

You may not reproduce or use our content without written permission.

ACCEPTABLE USE

You agree not to:

Use the website unlawfully
Interfere with website security
Upload malicious code
Attempt unauthorised access
Copy or exploit website content commercially

We may suspend access for misuse.

LIMITATION OF LIABILITY

Nothing in these Terms excludes liability that cannot legally be excluded under UK law.

To the fullest extent permitted by law, we shall not be liable for:

Indirect or consequential losses
Loss of profits
Business interruption
Loss of data

Our total liability shall not exceed the amount paid for the relevant order.

PRIVACY

Your use of this website is also governed by our Privacy Policy.

We process personal data in accordance with applicable UK data protection laws, including UK GDPR.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We’re not responsible for their content, services or privacy practices.

FORCE MAJEURE

We are not liable for delays or failures caused by events outside our reasonable control, including:

Natural disasters
Strikes
Supply chain disruptions
Government restrictions
Internet outages

CHANGES TO THESE TERMS

We reserve the right to update these Terms at any time. Changes will take effect once published on the website.

GOVERNING LAW

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

CONTACT US

Questions about these Terms? Email theteam@karenbetts.com