Privacy policy

PRIVACY POLICY

At Karen Betts, we look after your data like it’s our own. This Privacy Policy explains how we collect, use and protect your information when you visit or buy from our Shopify store.

WHO WE ARE

Karen Betts Beauty Ltd is a UK-based direct-to-consumer ecommerce business operating through Shopify.

Any questions about this policy or your personal data? Email theteam@karenbetts.com

WHAT INFORMATION WE COLLECT

When you use our website, we may collect the following:

Information you give us directly

Name
Billing and delivery address
Email address
Phone number
Payment details (processed securely through third-party payment providers)
Anything you share when you contact us

Information collected automatically

IP address
Browser type and device information
Website usage data
Cookies and similar tracking technologies

HOW WE USE YOUR INFORMATION

We use your information to:

Process and deliver your orders
Provide customer support
Send order confirmations and updates
Improve our website and services
Prevent fraud and keep the website secure
Send marketing emails (only where you’ve said yes)

SHOPIFY & THIRD-PARTY SERVICES

Our store is hosted by Shopify, the ecommerce platform we use to sell our products.

We may also share data with trusted third parties, such as:

Payment providers
Delivery and logistics companies
Email marketing platforms
Analytics providers

These providers only process your data as necessary to provide their services.

COOKIES

We use cookies and similar technologies to:

Keep the website running properly
Remember your preferences
Understand how visitors use our website
Improve performance and marketing

You can control cookies through your browser settings.

MARKETING

If you opt in to marketing emails, we may send you updates, promotions and product news.

You can unsubscribe at any time – click the link in any email, or just contact us directly.

YOUR RIGHTS

Under UK data protection law, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Object to certain processing activities
Withdraw consent for marketing

To exercise your rights, contact us using the details above.

DATA RETENTION

We keep personal data only for as long as necessary to:

Fulfil orders
Meet legal and accounting obligations
Resolve disputes
Enforce our agreements

SECURITY

We take reasonable technical and organisational measures to protect your personal information from loss, misuse or unauthorised access.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

CONTACT US

Questions about this Privacy Policy or your personal data? Email theteam@karenbetts.com