Warranty Information

We are committed to the quality of our products and offer a limited warranty to give you confidence in your purchase.

Warranty period

All hardware products are covered by a 2-year limited warranty from the date of purchase.

What is covered

This warranty covers faults caused by:

Manufacturing defects
Material defects
Mechanical failure under normal use

If a fault occurs within the warranty period, we will work with you to repair or replace the product.

What is not covered

This warranty does not cover:

Normal wear and tear
Cosmetic damage that does not affect product performance such as minor scratches or discolouration
Damage caused by misuse or accidents
Damage caused by improper storage or cleaning
Lost or stolen items
Consumable parts or refills

Proof of purchase

To make a warranty claim, you must provide:

Order number or receipt
Description of the fault
Photo or video showing the issue

We are unable to process warranty claims without proof of purchase.

If your item was a gift

We’re happy to help. If you received your product as a gift, you can still make a warranty claim.

If you don’t have the original order details, please provide as much information as possible (such as the purchaser’s name, delivery address or approximate purchase date), and we’ll do our best to locate the order. If a fault is confirmed, we’ll arrange a repair or replacement directly with you.

How to make a claim

To request a warranty replacement, please contact:

Email: theteam@karenbetts.com including: