Refund policy

Use it, love it, keep it forever. But if something isn’t right, we can help.

CHANGED YOUR MIND?

You’ve got 30 days from the day your order lands to request a return, for any reason (return conditions below).

Email us at theteam@karenbetts.com with your order number. Once your return is approved, you’ve got a further 14 days to send it back to us.

RETURN CONDITIONS

Your items must be returned:

Unused and unopened
In original packaging with any seals intact

We can’t accept returns on personalised items, or anything that’s been opened or used, unless it’s faulty.

FAULTY OR NOT WHAT YOU ORDERED?

In the unlikely event your order arrives damaged, defective or not as expected, you’re protected under the Consumer Rights Act 2015.

Please contact us within 30 days of delivery with a photo, and our team will look into it for you.

HOW TO RETURN

Email theteam@karenbetts.com with your order details
We’ll send simple return instructions
Post it back within 14 days

Return postage is on you, unless the item is faulty or incorrect. We’d recommend a tracked service for peace of mind.

REFUNDS

Once your return has been received and checked:

Refunds are processed within 5 working days
Funds are returned to your original payment method

Original delivery charges are only refunded where goods are faulty or incorrectly supplied.

EXCHANGES

To keep things quick, we don’t offer direct exchanges. Instead, just return your item and place a new order.

NEED A HAND?

We’re always here: theteam@karenbetts.com 

This is in addition to your legal rights under UK consumer law.