Contact

Got a question? We're here

We’re real people, and we’re always happy to help.

We’ll get back to you as soon as we can, usually within 1 working day.

Before you hit send…

You might find your answer quicker in our FAQs, Terms, Returns or Warranty pages.

Got a question about an order you’ve already placed? Send us your order number along with the details, and we’ll take a look. If something has arrived damaged, faulty or not quite what you ordered, let us know within 30 days of delivery and include a photo.

We’ll get it sorted.

Have you tried our Live Chat? Patsy (our AI concierge) is very helpful and might just be able to help resolve your query. Just open the chat window at the bottom of your screen.

You've had a look and still need us?

No problem.

There’s no such thing as a silly question at Karen Betts.

Email theteam@karenbetts.com

Beauty without occasion. Customer service without the faff.